Do I need to migrate from my current system?
No migration required to get started. Haven imports animal records from a CSV, and you can begin admitting new patients immediately. We'll work with you to bring historical records over at your own pace.
Does Haven handle state wildlife agency reporting?
Yes. Haven generates the species count and outcome reports required for most US state permit renewals. We're actively expanding format coverage — if your state uses a specific form, let us know and we'll prioritize it.
Can volunteers use Haven without seeing sensitive records?
Yes. Role-based access gives volunteers visibility into their assigned tasks and the animals they're working with, without exposing full intake data or administrative records.
We're a one-person operation. Is this overkill?
Haven was designed to scale from a single licensed rehabilitator operating out of their home up to a multi-site organization. The Starter plan is intentionally minimal — use what you need, ignore the rest.
Is our data secure and exportable?
All data is encrypted at rest and in transit. You own your records, and a full CSV export is available at any time at no extra cost. We're not in the business of holding your data hostage.
Who built Haven?
Haven is built by Intellizu — a small, independent software team. Wildlife rehabilitation is Haven's entire focus, not a feature on a larger platform. We answer our own support email.